Challenges
A French technology company specializing in innovative electronic payment solutions partnered with ITDS to enhance its IT operations. The project aimed to optimize collaboration between multiple stakeholders, including the client, its business partner in phone and electronic device distribution, and end customers. The client’s wide-ranging services – spanning payment terminals, gateways, online and mobile systems, and payment management software – required precise coordination to cater to various industries, with a focus on retail.
Additionally, managing a large backlog of tasks within a short time frame posed a significant challenge, particularly given the high expectations for technical expertise and direct client interaction. Achieving this balance was critical to ensuring the successful delivery of the project while maintaining high consumer satisfaction levels.
Solution
ITDS met the client’s expectations by assembling a team of experts who provided critical support across multiple areas of the project. Key actions included:
- Critical Role Management: The IT engineers assumed key responsibilities in managing database configurations, handling commercial aspects, and offering technical support.
- Product Ownership: Acting as Product Owners, they oversaw critical project areas, ensuring timely delivery and alignment with client objectives.
- Multilingual Communication: One specialist, fluent in Portuguese, French, and English, facilitated smooth communication with all stakeholders, overcoming language barriers and ensuring clarity in every phase of the project.
- Hands-On Engagement: To better understand the end-users’ needs, the team visited three retail locations in Portugal, gaining direct insights into customer preferences and requirements.
Results
- Successful Backlog Management: Despite the tight deadline, the team effectively completed the backlog within three months, helping the client stay on track.
- Enhanced Client Collaboration: ITDS’s specialists played a crucial role in fostering smooth collaboration between the client, its partner, and end customers, ensuring all parties worked together efficiently.
- High Consumer Satisfaction: The project’s successful execution contributed to maintaining high satisfaction levels among end consumers, ensuring the client’s continued success in the competitive market.
Why ITDS?
- Expertise in Niche Roles: ITDS provided specialists who combined technical expertise with the ability to interact directly with end-users, setting us apart from other outsourcing firms.
- Tailored Approach: Our team understood the client’s unique requirements and delivered customized solutions that addressed their specific needs, ensuring optimal results.
- Commitment to Excellence: ITDS ensured the completion of the project’s critical backlog while maintaining high service quality, which was key to achieving the client’s objectives and customer satisfaction.
This project underscores ITDS’s ability to deliver tailored outsourcing solutions, combining both technical expertise and interpersonal skills to help our clients excel in their respective industries.
Interested in our services?
To find out how ITDS can support your project, contact us at info@itds.pl for efficient team building and customized IT solutions.
