Challenges
A leading global banking group, operating in several European countries, relied on the Cassiopae (SBS) system for managing its leasing operations. As part of their effort to optimize system performance and support the integration of Cassiopae across Spain, Germany, and France, the client turned to ITDS for support. ITDS was tasked with ensuring the smooth integration of the system, providing ongoing technical assistance, and eventually establishing a Center of Excellence (CoE) to ensure the system’s long-term success. The project faced the challenge of coordinating across multiple countries with distinct operational requirements, all while maintaining optimal performance and system stability.
Solution
To meet the client’s objectives, ITDS adopted an agile approach and executed a series of actions to ensure smooth integration and optimal performance of the Cassiopae system. Key steps included:
- Agile Methodology: Implementing a modern agile process for better project management.
- System Stability and Reliability: Maintaining the system’s smooth operation with minimal downtime – only a few hours per year – it is a significant achievement in the industry.
- Efficient Issue Resolution: Handling incoming support requests effectively, with 80% of inquiries related to support rather than system errors, reflecting system stability and the quality of support services.
- Support Across Multiple Countries: Coordinating tasks and requirements for the integration of the system across three countries, adapting to different environments while maintaining consistent performance standards.
Results
- Agile Success: Completing 11 sprints in 2023, resolving nearly 400 tickets, ensuring continuous system improvements and rapid issue resolution.
- Enhanced System Stability: The Cassiopae system exhibited outstanding stability with minimal downtime – only a few hours throughout the year.
- Proactive Support: With an 80:20 support-to-error ratio, requests were efficiently addressed, contributing to high client satisfaction.
- Center of Excellence: Establishing a CoE to provide ongoing support and drive continuous improvements, ensuring the system’s long-term success.
Why ITDS?
- Functional & technical Expertise: ITDS’s deep understanding of leasing management systems and proven experience in handling complex integrations set the company apart from competitors.
- Agile Adaptation: ITDS’s ability to quickly adapt to challenges and proactively solve problems was essential to meeting the client’s evolving needs.
- Dedicated Support: The establishment of the CoE ensured continuous system improvements, demonstrating ITDS’s commitment to delivering support and long-term success.
ITDS successfully managed critical systems, provided effective technical support, and adapted quickly to challenges. By implementing agile methodologies and maintaining a focus on continuous improvement, ITDS ensured the Cassiopae system’s long-term success. This project underscores ITDS’s expertise in handling complex integrations and supporting international operations, cementing its reputation as a trusted partner for leading global organizations in need of robust IT solutions.
Interested in our services?
To learn more about how ITDS can support your leasing management system or any other IT needs, contact us at info@itds.pl for efficient project team building and ongoing support.
